We are in an exciting time: technology is allowing us to offer limitless combinations on our lights. More exciting: we can (on most items) show you exactly what your light will look like!

I have always been excited about being able to offer our customers something unique. You may be able to find a white linen pendant light at T*****, but can you change the length, or get a stem, or change the cord color, or change the fabric, or get help choosing it, or call for help when installing it, or get warranty service? The answer with us to all of these is “Yes!” - and now, you can actually SEE what it will look like with the help of our partners at Scene7.

If you are wondering what happened to the SOD that used to be here: she doesn’t live here anymore. It takes a lot of time to produce daily—it is more than just slapping up a picture and a link. We have to look at figures, take stock of the inventory we have on hand, code pages to work with the SOD, etc., etc. The other thing about the SOD is that it narrowly focused on one particular item—and what we do is so very broad—-focusing on one small item—a tiny choice-set—is antithetical to who we are. We offer limitless choice with unquestionable quality, delivered accurately and quickly—that is our dearest committment, and frankly, a daily challenge not to be taken lightly.

So, if you are a current customer and have a question for me, post it here. If you are thinking about becoming one, post it. If you are just a random web visitor, post it. I will respond!

This entry was posted on Saturday, August 4th, 2007 at 3:21 pm and is filed under random comments. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.